Cafu Pass Services OÜ's Privacy Policy
Introduction
At Istanbul Turkish Bath, we respect your privacy and are committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, and disclose personal information and describes the rights available to you in relation to your personal data.
This Privacy Policy forms part of the Terms of Use applicable to our website and should be read together with those terms. It explains the circumstances in which information may be collected when you browse our website, contact us, make a booking, or use any of the services available through our platform.
This Privacy Policy does not apply to websites, applications, booking systems, or other online services operated by third parties that may be accessible through links on our website. Those third parties are responsible for their own privacy practices, and we recommend reviewing their respective privacy policies before providing personal information to them.
Any capitalized terms used in this Privacy Policy that are not specifically defined here shall have the meaning assigned to them in our Terms of Use.
Acceptance of This Privacy Policy
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal information as described here, where such processing is permitted or required by applicable law.
Certain information may be necessary for us to process bookings, provide requested services, communicate with you, process payments, or comply with our legal obligations. If you choose not to provide information that is required for these purposes, we may be unable to provide certain services or complete your booking.
If you have questions regarding this Privacy Policy or the way your information is handled, please contact us using the contact details provided on our website.
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
Account means an account that may be created by a user to access certain features or services available through our website.
Company, we, us, or our refers to the entity operating the Istanbul Turkish Bath website and providing the services described on the platform.
Cookies are small data files stored on your computer, smartphone, tablet, or another device when you visit a website. They may contain information about your browsing activity and preferences.
Device means any electronic device used to access our website, including a computer, smartphone, tablet, or similar device.
Personal Information means information relating to an identified or identifiable individual that is provided to us or collected when you use our website or services.
Platform means the Istanbul Turkish Bath website, its webpages, and any related online services operated by us.
Privacy Policy means this document, together with any future amendments, updates, or related privacy notices issued by us.
Social Media Platforms means third-party social networking services such as Instagram, Facebook, or similar platforms through which users may interact with us or access our content.
Service Providers means businesses, Turkish bathhouses, tour operators, experience providers, suppliers, and other partners whose services or experiences may be presented, promoted, or made available through our website.
Third-Party Vendors means external companies or individuals engaged to support the operation of our website or services, including technology providers, analytics providers, payment processors, communication services, and other contractors.
Website means the Istanbul Turkish Bath website and its associated webpages.
You or your means the person accessing or using our website or services.
Why We Collect Personal Information
Istanbul Turkish Bath provides information about Turkish baths, hammam experiences, treatments, packages, and related services in Istanbul. Where applicable, we may facilitate access to or bookings for experiences provided by third-party service providers.
We collect and process personal information when necessary to provide requested services, process reservations, respond to enquiries, communicate with users, improve our website, comply with applicable legal requirements, and perform other legitimate business activities described in this Privacy Policy.
Information We Collect
The information we collect depends on how you interact with our website, the services you request, the information you voluntarily provide, and the requirements of applicable law.
Information You Provide
Depending on the service or interaction involved, information provided by you may include:
- Full name
- Email address
- Telephone number
- Booking and reservation information
- Date and time preferences
- Number of guests
- Information required to arrange a requested service
- Payment or transaction-related information
- Communications you send to us
- Information submitted through contact or booking forms
- Any other information you voluntarily provide when using our services
We only request information that is relevant to the purpose for which it is collected.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically. This information may include:
- IP address
- Browser type and version
- Device type
- Operating system
- Application or browser version
- Date and time of access
- Pages visited
- Time spent on different sections of the website
- Referring website or source
- General information about how visitors interact with the website
This information may be used for purposes such as website security, technical administration, performance monitoring, analytics, troubleshooting, improving website functionality, and understanding general visitor behavior.
Automatically collected technical information may be combined with other information where permitted by applicable law and where necessary for legitimate operational purposes.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and provide a more efficient browsing experience.
Cookies may be classified according to their purpose and duration.
Essential Cookies
These cookies are necessary for basic website functionality. They may support functions such as security, navigation, session management, and access to certain website features.
Cookie Preference Cookies
These cookies may remember whether you have interacted with or accepted our cookie notices or preferences.
Functionality Cookies
Functionality cookies may remember choices made by visitors, such as language preferences or other settings, allowing the website to provide a more personalized experience.
Some cookies may remain on your device for a specified period, while others are deleted when your browsing session ends.
Where required by applicable law, we will request consent before placing non-essential cookies or similar technologies on your device.
How We Use Personal Information
Personal information may be processed for the following purposes:
Booking and Service Fulfillment
We may use your information to:
- Process and manage reservations
- Confirm bookings
- Communicate booking details
- Coordinate requested experiences or services
- Provide booking-related documents or confirmations
- Communicate necessary information to relevant service providers
- Respond to changes, cancellations, or other booking requests
Customer Support and Communication
We may use your contact information to respond to enquiries, provide customer support, communicate important information about your booking, and address issues relating to our website or services.
Website Operation and Improvement
Information may be used to maintain, operate, secure, troubleshoot, and improve our website and services. We may also analyze general usage patterns to understand how visitors interact with our platform and identify opportunities for improvement.
Marketing and Promotional Communications
Where permitted by applicable law and, where required, with your consent, we may use your information to send newsletters, promotional communications, special offers, updates, or information about services that may be relevant to you.
You may unsubscribe from marketing communications at any time by following the relevant instructions provided in the communication.
Reviews and Surveys
We may contact users regarding feedback, reviews, surveys, or other activities designed to help us understand customer experiences and improve our services.
Legal and Regulatory Compliance
We may process and retain personal information when necessary to comply with applicable laws, regulations, legal procedures, governmental requests, accounting requirements, fraud prevention measures, or other legitimate legal obligations.
Sharing of Personal Information
We do not sell or rent your personal information to third parties.
Your information may, however, be shared when necessary to operate our website, provide requested services, process transactions, or meet legal and regulatory requirements.
Depending on the circumstances, information may be shared with the following categories of recipients:
Service Providers and Business Partners
Where a booking or requested service involves a third-party provider, relevant information may be shared with that provider to enable the service to be delivered or the reservation to be fulfilled.
Third-Party Vendors
We may use external providers to support website hosting, technology, analytics, communications, security, customer service, and other operational functions. These providers may process personal information only as necessary to perform the services for which they have been engaged.
Payment Service Providers
Where payments are processed through third-party payment gateways, banks, or other financial service providers, relevant payment and transaction information may be processed by those providers in accordance with their own privacy policies and applicable legal requirements.
Affiliates and Related Businesses
Where applicable, personal information may be shared with affiliated or related entities for legitimate business purposes, provided that appropriate privacy and security requirements are maintained.
Legal Authorities
We may disclose information where required or permitted by applicable law, including in response to lawful requests from courts, governmental authorities, regulators, law enforcement agencies, or other authorized bodies.
International Data Transfers
Some of our service providers, technology partners, payment providers, or other business partners may process information in countries outside your country of residence.
Where personal information is transferred internationally, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws and that appropriate safeguards are in place where required.
Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. While we work to protect the information entrusted to us, we cannot guarantee absolute security of information transmitted through the internet.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and complying with legal, accounting, tax, or regulatory obligations.
The applicable retention period may vary depending on the type of information and the purpose for which it was collected.
Your Privacy Rights
Depending on your location and applicable data protection legislation, you may have certain rights concerning your personal information.
These rights may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally applicable
- Object to certain types of processing
- Request restriction of processing in applicable circumstances
- Withdraw consent where processing is based on consent
- Request portability of certain personal information where applicable
- Lodge a complaint with the relevant data protection authority
The availability and scope of these rights depend on applicable law and the circumstances of the processing.
To exercise an applicable privacy right or ask a question about your personal information, please contact us using the contact details published on our website.
Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, social media services, payment providers, or other external services.
Once you leave our website or interact directly with a third-party service, that third party's own terms and privacy practices may apply. We are not responsible for the privacy practices, security, content, or policies of websites or services that we do not operate.
We recommend reviewing the applicable privacy policy before submitting personal information to any third-party website or service.
Children's Privacy
Our website is not intended to collect personal information from children without appropriate authorization where such authorization is required by applicable law.
If you believe that a child has provided personal information to us without the required consent, please contact us so that we can review the situation and take appropriate action where necessary.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
When changes are made, the updated version will be published on this page together with the revised effective date where appropriate.
We encourage users to review this Privacy Policy periodically to remain informed about how personal information is handled.
Contact Us
If you have questions about this Privacy Policy, our data processing practices, or your privacy rights, please contact us through the contact information provided on the Istanbul Turkish Bath website.